Speakers
Dexter Zavalza, Conversational and Generative AI UX Design Lead, Deloitte
Dexter is a conversation design leader with a passion for bringing the art of the possible to life through AI-enabled transformation at enterprise scale. He’s a leader in designing and implementing conversational AI technologies at scale to improve business outcomes across industries – Financial Services, Hospitality, and Health Care. In his role leading UX Design teams for the AI & Data marketing offering at Deloitte, Dexter supports clients to conceptualize, prove out, and deliver on the promise and potential of AI and data opportunities across the servicing landscape. He holds a PhD from the University of California, Berkeley.