Enterprise Connect AI 2024 Schedule
The Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect AI.
Please check back frequently, as updated information is added regularly!
Choose your Pass Type at left to see what sessions are available for you to attend. Click on session titles for full session descriptions. All times noted are in PDT.
Location: First Level; Mission City Ballroom PreFunction
Pass Type: Conference, Industry Conference, Networking, Exhibitor Staff
Session Type: Registration
Welcome Reception Sponsored by Cisco
Location: First Level; Mission City Ballroom B1-B3
Pass Type: Conference, Industry Conference, Networking, Exhibitor Staff
Session Type: Networking Hall Reception
Workforce Engagement Management: Empowering Agents, Elevating CX
Speaker: Edwin Margulies (Nextiva)
Location: First Level; Mission City Ballroom B1-B3 THEATER
Pass Type: Conference, Industry Conference, Networking, Exhibitor Staff
Session Type: Sponsored Session
An Up-close Look at Zoom AI Companion at Work
Speaker: Stephen Newton (ZOOM)
Location: First Level; Mission City Ballroom B1-B3 THEATER
Pass Type: Conference, Industry Conference, Networking, Exhibitor Staff
Session Type: Sponsored Session
Location: First Level; Mission City Ballroom PreFunction
Pass Type: Conference, Industry Conference, Networking, Exhibitor Staff
Session Type: Registration
Attendee Breakfast Sponsored by AudioCodes
Location: First Level; Mission City Ballroom B4-B5
Pass Type: Conference, Industry Conference, Exhibitor Staff
Session Type: Conference Breakfast
Speaker: Melanie Azagury (Audiocodes)
Location: First Level; Mission City Ballroom B1-B3 THEATER
Pass Type: Conference, Industry Conference, Networking, Exhibitor Staff
Session Type: Sponsored Session
Driving Seamless Customer Experiences
Speaker: Amir Hameed (RingCentral)
Location: First Level; Mission City Ballroom B1-B3 THEATER
Pass Type: Conference, Industry Conference, Networking, Exhibitor Staff
Session Type: Sponsored Session
Enterprise Panel: Building Your AI Strategy
Moderator: Eric Krapf (Enterprise Connect)
Panelists: Costa Kladianos (San Francisco 49ers), Gary LaSasso (Amicus Therapeutics), Kate Balliet (Aramark)
Location: First Level; Mission City Ballroom B4-B5
Pass Type: Conference, Industry Conference, Exhibitor Staff
Session Type: Keynote
Location: Second Level; 200 Meeting Rooms Pre Function
Pass Type: Conference, Industry Conference, Exhibitor Staff
Session Type: Conference Break
AI and the Mind: Unveiling the Cyber Threat Landscape of Tomorrow
Speaker: Allen Ohanian (LA County DCFS)
Location: Second Level; Meeting Room 209
Pass Type: Conference, Industry Conference, Exhibitor Staff
Session Type: Conference Track Session
Track: AI for IT Management
What’s the Path from Conversational AI to Generative AI?
Speaker: Derek Top (Opus Research)
Location: Second Level; Meeting Room 203-204
Pass Type: Conference, Industry Conference, Exhibitor Staff
Session Type: Conference Track Session
Track: AI for CX
Speakers: Zeus Kerravala (ZK Research), Melissa Swartz (Swartz Consulting; Globaltech)
Location: Second Level; Meeting Room 209
Pass Type: Conference, Industry Conference, Exhibitor Staff
Session Type: Conference Track Session
Track: AI for IT Management
The Top 5 Applications for CX, and Where They Deliver Value
Speakers: Mila D'Antonio (Omdia), David Myron (Omdia)
Location: Second Level; Meeting Room 203-204
Pass Type: Conference, Industry Conference, Exhibitor Staff
Session Type: Conference Track Session
Track: AI for CX
Why AI Should Be Part of All Sales Organizations
Speaker: Robin Gareiss (Metrigy)
Location: Second Level; Meeting Room 210
Pass Type: Conference, Industry Conference, Exhibitor Staff
Session Type: Conference Track Session
Track: AI for Productivity
Attendee Lunch Sponsored by Cognigy
Location: First Level; Mission City Ballroom B4-B5
Pass Type: Conference, Industry Conference, Exhibitor Staff
Session Type: Conference Lunch
Voice Bots: Tackle Interoperability Using Your Telecom Provider
Speaker: Marissa Brinkman (Bandwidth)
Location: First Level; Mission City Ballroom B1-B3 THEATER
Pass Type: Conference, Industry Conference, Networking, Exhibitor Staff
Session Type: Sponsored Session
AI in Action: Transforming customer experience with AI-Powered Contact Center
Speaker: Shilpi Sneha (Cisco)
Location: First Level; Mission City Ballroom B1-B3 THEATER
Pass Type: Conference, Industry Conference, Networking, Exhibitor Staff
Session Type: Sponsored Session
Aramark's AI-Powered Journey in Service Innovation, Hosted by Cognigy
Speaker: Kate Balliet (Aramark)
Location: First Level; Mission City Ballroom B1-B3 THEATER
Pass Type: Conference, Industry Conference, Networking, Exhibitor Staff
Session Type: Sponsored Session
DEEP DIVE: Building Your Strategic AI Roadmap
Speaker: Josh Streets (Scoreboard Group Consulting)
Location: Second Level; Meeting Room 203-204
Pass Type: Conference, Industry Conference, Exhibitor Staff
Session Type: Conference Track Session
Track: AI for CX
DEEP DIVE: Gen AI-based Personal Assistants: Straight Talk on Value & Use Cases
Speakers: Brent Kelly (Omdia), Kevin Kieller (EnableUC)
Location: Second Level; Meeting Room 210
Pass Type: Conference, Industry Conference, Exhibitor Staff
Session Type: Conference Track Session
Track: AI for Productivity
DEEP DIVE: Is Your Data Ready for AI/ML?
Speaker: Joshua Powers (Dev Technology Group)
Location: Second Level; Meeting Room 209
Pass Type: Conference, Industry Conference, Exhibitor Staff
Session Type: Conference Track Session
Track: AI for IT Management
Location: First Level; Mission City Ballroom PreFunction
Pass Type: Conference, Industry Conference, Networking, Exhibitor Staff
Session Type: Conference Break
Walmart Keynote: Leading Through the AI Boom
Speaker: David Glick (Walmart)
Location: First Level; Mission City Ballroom B4-B5
Pass Type: Conference, Industry Conference, Networking, Exhibitor Staff
Session Type: Keynote
Networking Reception Sponsored by RingCentral
Location: First Level; Mission City Ballroom B1-B3
Pass Type: Conference, Industry Conference, Networking
Session Type: Networking Hall Reception
Transform customer engagement and delight customers with AI
Speaker: Lisa OMalley (Google)
Location: First Level; Mission City Ballroom B1-B3 THEATER
Pass Type: Conference, Industry Conference, Networking, Exhibitor Staff
Session Type: Sponsored Session
Building a Meaty AI Business Case: GenAI as Spice, Not Entree
Speaker: Brad Stanton (Sand Technologies)
Location: First Level; Mission City Ballroom B1-B3 THEATER
Pass Type: Conference, Industry Conference, Networking, Exhibitor Staff
Session Type: Sponsored Session
Closing the “Trust Gap” and Increasing Confidence in your LLM-powered Chatbots
Speaker: Marco Diaz (Cyara)
Location: First Level; Mission City Ballroom B1-B3 THEATER
Pass Type: Conference, Industry Conference, Networking, Exhibitor Staff
Session Type: Sponsored Session
Location: First Level; Mission City Ballroom PreFunction
Pass Type: Conference, Industry Conference, Networking, Exhibitor Staff
Session Type: Registration
Attendee Breakfast Sponsored by Nextiva
Location: First Level; Mission City Ballroom B4-B5
Pass Type: Conference, Industry Conference, Exhibitor Staff
Session Type: Conference Breakfast
Fireside Chat: Harnessing the Power of Genesys AI
Speakers: Brett Weigl (Genesys), Aron Meyer (Unisys)
Location: First Level; Mission City Ballroom B1-B3 THEATER
Pass Type: Conference, Industry Conference, Networking, Exhibitor Staff
Session Type: Sponsored Session
AI at work: transforming employee experience with Webex AI
Speakers: Faniel Altmark (Cisco), Ashish Chotai (Cisco)
Location: First Level; Mission City Ballroom B1-B3 THEATER
Pass Type: Conference, Industry Conference, Networking, Exhibitor Staff
Session Type: Sponsored Session
Deloitte Keynote: The AI Advantage: Elevating Customer Interactions
Speakers: Vinita Kumar (Deloitte), Dexter Zavalza (Deloitte)
Location: First Level; Mission City Ballroom B4-B5
Pass Type: Conference, Industry Conference, Exhibitor Staff
Session Type: Keynote
Location: Second Level; 200 Meeting Rooms Pre Function
Pass Type: Conference, Industry Conference, Exhibitor Staff
Session Type: Conference Break
Panelists: Gary LaSasso (Amicus Therapeutics), Mitch Lieberman (Fidelity Investments)
Location: Second Level; Meeting Room 209
Pass Type: Conference, Industry Conference, Exhibitor Staff
Session Type: Conference Track Session
Track: AI for IT Management
How to Talk to Your AI Assistant: From Prompt Engineering to Conversations
Speaker: Jim Lundy (Aragon Research)
Location: Second Level; Meeting Room 210
Pass Type: Conference, Industry Conference, Exhibitor Staff
Session Type: Conference Track Session
Track: AI for Productivity
Self-Service Strategies: Should You Get Rid of Agents—Or Chatbots?
Speakers: Raj Gajwani (Day 0), Neil Shah (US Digital Response)
Location: Second Level; Meeting Room 203-204
Pass Type: Conference, Industry Conference, Exhibitor Staff
Session Type: Conference Track Session
Track: AI for CX
AI and the Edge: How AI Will Impact Your Network and Compute Architecture
Speaker: Jim Lundy (Aragon Research)
Location: Second Level; Meeting Room 209
Pass Type: Conference, Industry Conference, Exhibitor Staff
Session Type: Conference Track Session
Track: AI for IT Management
Finding Gen AI Use Cases that Deliver Real Value
Speaker: Abhay Khera (EY)
Location: First Level; Mission City Ballroom B4-B5
Pass Type: Conference, Industry Conference, Exhibitor Staff
Session Type: Conference Track Session
Track: AI for Productivity
Tackling Generative AI's Cost Conundrum
Panelist: Mitch Lieberman (Fidelity Investments)
Speaker: Derek Top (Opus Research)
Location: Second Level; Meeting Room 203-204
Pass Type: Conference, Industry Conference, Exhibitor Staff
Session Type: Conference Track Session
Track: AI for CX
Unlocking AI's Full Value by Prioritizing Productivity, Innovation and Growth
Speaker: Sandhya Ranganathan Iyer (IBM Consulting)
Location: Second Level; Meeting Room 210
Pass Type: Conference, Industry Conference, Exhibitor Staff
Session Type: Conference Track Session
Track: AI for Productivity
Attendee Lunch Sponsored by Google
Location: First Level; Mission City Ballroom B4-B5
Pass Type: Conference, Industry Conference, Exhibitor Staff
Session Type: Conference Lunch
Transforming Contact Centers: The AI-Driven Customer Experience Revolution
Speaker: Jim Palmer (Dialpad)
Location: First Level; Mission City Ballroom B1-B3 THEATER
Pass Type: Conference, Industry Conference, Networking, Exhibitor Staff
Session Type: Sponsored Session
Voice + AI = Your GTM's Secret Weapon
Speaker: Esther Yoon (RingCentral)
Location: First Level; Mission City Ballroom B1-B3 THEATER
Pass Type: Conference, Industry Conference, Networking, Exhibitor Staff
Session Type: Sponsored Session
Consumers aren’t Enthusiastic About AI – How Can Businesses Address their Concerns?
Speaker: Robin Gareiss (Metrigy)
Location: Second Level; Meeting Room 203-204
Pass Type: Conference, Industry Conference, Exhibitor Staff
Session Type: Conference Track Session
Track: AI for CX
The Future of Large Language Models (LLMs): An Executive Overview
Speaker: Joseph Ours (Centric Consulting)
Location: Second Level; Meeting Room 210
Pass Type: Conference, Industry Conference, Exhibitor Staff
Session Type: Conference Track Session
Track: AI for Productivity
Using AI in Communications/IT Systems Management
Speakers: Elizabeth English (EE and Associates, LLC; Globaltech), Melissa Swartz (Swartz Consulting; Globaltech)
Location: Second Level; Meeting Room 209
Pass Type: Conference, Industry Conference, Exhibitor Staff
Session Type: Conference Track Session
Track: AI for IT Management
How Do I Make Strategic AI Investment Decisions Today?
Speakers: Mitch Lieberman (Fidelity Investments), Sameer Patel (SAP CX)
Location: Second Level; Meeting Room 203-204
Pass Type: Conference, Industry Conference, Exhibitor Staff
Session Type: Conference Track Session
Track: AI for CX
Lessons from Gen AI Early Adopters: What They’ve Done, What Works
Speaker: Natalia Nygren Modjeska (Omdia)
Location: Second Level; Meeting Room 210
Pass Type: Conference, Industry Conference, Exhibitor Staff
Session Type: Conference Track Session
Track: AI for Productivity
The AI Assessment: The Critical Path To Charting Your Organization's AI Delivery
Speaker: Steve Leaden (Leaden Associates)
Location: Second Level; Meeting Room 209
Pass Type: Conference, Industry Conference, Exhibitor Staff
Session Type: Conference Track Session
Track: AI for IT Management
Location: First Level; Mission City Ballroom PreFunction
Pass Type: Conference, Industry Conference, Exhibitor Staff
Session Type: Conference Break
Locknote: Where Will Enterprise AI Go in 2025?
Moderator: Eric Krapf (Enterprise Connect)
Speakers: Robin Gareiss (Metrigy), Steve Leaden (Leaden Associates), Raj Gajwani (Day 0), Zeus Kerravala (ZK Research)
Location: First Level; Mission City Ballroom B4-B5
Session Type: Keynote