Enterprise Connect AI 2024 Schedule
AI in Action: Transforming customer experience with AI-Powered Contact Center
Shilpi Sneha (Senior Product Marketing Manager, Webex AI Solutions, Cisco)
Location: First Level; Mission City Ballroom B1-B3 THEATER
Date: Tuesday, October 1
Time: 12:35 pm - 12:50 pm
Pass Type: Conference, Industry Conference, Networking, Exhibitor Staff - Get your pass now!
Session Type: Sponsored Session
Vault Recording: TBD
AI is poised to revolutionize customer experience, addressing the urgent need for better service, as only 25% of customers are highly satisfied with their last engagement. Delivering amazing customer experiences requires informed agents who can quickly solve customer problems. With businesses struggling to meet evolving expectations, AI offers a path to lasting customer loyalty. Join our webinar to explore new AI market research and real-world impacts of generative AI in customer experience. In this session you will learn how to improve efficiency and effectiveness of your contact center with AI-powered tools and data insights for agents and supervisors. Gain insights into top AI trends, best practices for AI implementation in contact centers, and user findings from Webex Contact Center customers. Discover how 85% of these customers have enhanced engagement with AI, ensuring a seamless journey from customer to agent and beyond.