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Enterprise Connect AI 2024 Schedule

The Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect AI 2024.

Please check back frequently, as updated information is added regularly!

Choose your Pass Type at left to see what sessions are available for you to attend. Click on session titles for full session descriptions. All times noted are in PDT.

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Sep 30 Monday | 4:00 pm
Registration Open
Location: First Level; Mission City Ballroom PreFunction
Session Type: Registration
Sep 30 Monday | 5:00 pm
Welcome Reception Sponsored by Cisco
Location: First Level; Mission City Ballroom B1-B3
Session Type: Networking Hall Reception
Sep 30 Monday | 5:40 pm
Workforce Engagement Management: Empowering Agents, Elevating CX
Speaker: Edwin Margulies  (Nextiva)
Location: First Level; Mission City Ballroom B1-B3 THEATER
Session Type: Sponsored Session
Sep 30 Monday | 6:05 pm
An Up-close Look at Zoom AI Companion at Work
Speaker: Stephen Newton  (ZOOM)
Location: First Level; Mission City Ballroom B1-B3 THEATER
Session Type: Sponsored Session
Oct 01 Tuesday | 7:30 am
Registration Open
Location: First Level; Mission City Ballroom PreFunction
Session Type: Registration
Oct 01 Tuesday | 8:00 am
Attendee Breakfast Sponsored by AudioCodes
Location: First Level; Mission City Ballroom B4-B5
Session Type: Conference Breakfast
Oct 01 Tuesday | 8:10 am
Practical AI Strategies for Microsoft Teams That’ll Immediately Influence Your Customer and Meeting Experience
Speaker: Melanie Azagury  (Audiocodes)
Location: First Level; Mission City Ballroom B1-B3 THEATER
Session Type: Sponsored Session
Oct 01 Tuesday | 8:35 am
Driving Seamless Customer Experiences
Speaker: Amir Hameed  (RingCentral)
Location: First Level; Mission City Ballroom B1-B3 THEATER
Session Type: Sponsored Session
Oct 01 Tuesday | 9:00 am
Enterprise Panel: Building Your AI Strategy
Moderator: Eric Krapf  (Enterprise Connect)
Panelists: Costa Kladianos  (San Francisco 49ers), Gary LaSasso  (Amicus Therapeutics), Kate Balliet  (Aramark)
Location: First Level; Mission City Ballroom B4-B5
Session Type: Keynote
Oct 01 Tuesday | 9:45 am
Attendee AM Break
Location: Second Level; 200 Meeting Rooms Pre Function
Session Type: Conference Break
Oct 01 Tuesday | 10:00 am
AI and the Mind: Unveiling the Cyber Threat Landscape of Tomorrow
Speaker: Allen Ohanian  (LA County DCFS)
Location: Second Level; Meeting Room 209
Session Type: Conference Track Session
Track: AI for IT Management
What’s the Path from Conversational AI to Generative AI?
Speaker: Derek Top  (Opus Research)
Location: Second Level; Meeting Room 203-204
Session Type: Conference Track Session
Track: AI for CX
Oct 01 Tuesday | 11:00 am
Key Issues in AI Governance
Speakers: Zeus Kerravala  (ZK Research), Melissa Swartz  (Swartz Consulting; Globaltech)
Location: Second Level; Meeting Room 209
Session Type: Conference Track Session
Track: AI for IT Management
The Top 5 Applications for CX, and Where They Deliver Value
Speakers: Mila D'Antonio  (Omdia), David Myron  (Omdia)
Location: Second Level; Meeting Room 203-204
Session Type: Conference Track Session
Track: AI for CX
Why AI Should Be Part of All Sales Organizations
Speaker: Robin Gareiss  (Metrigy)
Location: Second Level; Meeting Room 210
Session Type: Conference Track Session
Track: AI for Productivity
Oct 01 Tuesday | 12:00 pm
Attendee Lunch Sponsored by Cognigy
Location: First Level; Mission City Ballroom B4-B5
Session Type: Conference Lunch
Oct 01 Tuesday | 12:10 pm
Voice Bots: Tackle Interoperability Using Your Telecom Provider
Speaker: Marissa Brinkman  (Bandwidth)
Location: First Level; Mission City Ballroom B1-B3 THEATER
Session Type: Sponsored Session
Oct 01 Tuesday | 12:35 pm
AI in Action: Transforming customer experience with AI-Powered Contact Center
Speaker: Shilpi Sneha  (Cisco)
Location: First Level; Mission City Ballroom B1-B3 THEATER
Session Type: Sponsored Session
Oct 01 Tuesday | 1:00 pm
Aramark's AI-Powered Journey in Service Innovation, Hosted by Cognigy
Speaker: Kate Balliet  (Aramark)
Location: First Level; Mission City Ballroom B1-B3 THEATER
Session Type: Sponsored Session
Oct 01 Tuesday | 1:30 pm
DEEP DIVE: Building Your Strategic AI Roadmap
Speaker: Josh Streets  (Scoreboard Group Consulting)
Location: Second Level; Meeting Room 203-204
Session Type: Conference Track Session
Track: AI for CX
DEEP DIVE: Gen AI-based Personal Assistants: Straight Talk on Value & Use Cases
Speakers: Brent Kelly  (Omdia), Kevin Kieller  (EnableUC)
Location: Second Level; Meeting Room 210
Session Type: Conference Track Session
Track: AI for Productivity
DEEP DIVE: Is Your Data Ready for AI/ML?
Speaker: Joshua Powers  (Dev Technology Group)
Location: Second Level; Meeting Room 209
Session Type: Conference Track Session
Track: AI for IT Management
Oct 01 Tuesday | 3:00 pm
Attendee PM Break
Location: First Level; Mission City Ballroom PreFunction
Session Type: Conference Break
Oct 01 Tuesday | 3:30 pm
Walmart Keynote: Leading Through the AI Boom
Speaker: David Glick  (Walmart)
Location: First Level; Mission City Ballroom B4-B5
Session Type: Keynote
Oct 01 Tuesday | 4:30 pm
Networking Reception Sponsored by RingCentral
Location: First Level; Mission City Ballroom B1-B3
Session Type: Networking Hall Reception