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Enterprise Connect AI 2024 Schedule

The Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect AI 2024.

Please check back frequently, as updated information is added regularly!

Choose your Pass Type at left to see what sessions are available for you to attend. Click on session titles for full session descriptions. All times noted are in PDT.

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Monday, Sep 30 | 4:00pm
Registration Open
Location: First Level; Mission City Ballroom PreFunction
Session Type: Registration
Monday, Sep 30 | 5:00pm
Welcome Reception Sponsored by Cisco
Location: First Level; Mission City Ballroom B1-B3
Session Type: Networking Hall Reception
Monday, Sep 30 | 5:40pm
Workforce Engagement Management: Empowering Agents, Elevating CX
Speaker: Edwin Margulies  (Nextiva)
Location: First Level; Mission City Ballroom B1-B3 THEATER
Session Type: Sponsored Session
Nextiva
Monday, Sep 30 | 6:05pm
An Up-close Look at Zoom AI Companion at Work
Speaker: Stephen Newton  (ZOOM)
Location: First Level; Mission City Ballroom B1-B3 THEATER
Session Type: Sponsored Session
ZOOM
Tuesday, Oct 1 | 7:30am
Registration Open
Location: First Level; Mission City Ballroom PreFunction
Session Type: Registration
Tuesday, Oct 1 | 8:00am
Attendee Breakfast Sponsored by AudioCodes
Location: First Level; Mission City Ballroom B4-B5
Session Type: Conference Breakfast
Audiocodes
Tuesday, Oct 1 | 8:10am
Practical AI Strategies for Microsoft Teams That’ll Immediately Influence Your Customer and Meeting Experience
Speaker: Melanie Azagury  (Audiocodes)
Location: First Level; Mission City Ballroom B1-B3 THEATER
Session Type: Sponsored Session
Audiocodes
Tuesday, Oct 1 | 8:35am
Driving Seamless Customer Experiences
Speaker: Amir Hameed  (RingCentral)
Location: First Level; Mission City Ballroom B1-B3 THEATER
Session Type: Sponsored Session
RingCentral
Tuesday, Oct 1 | 9:00am
Enterprise Panel: Building Your AI Strategy
Moderator: Eric Krapf  (Enterprise Connect)
Panelists: Costa Kladianos  (San Francisco 49ers), Gary LaSasso  (Amicus Therapeutics), Kate Balliet  (Aramark)
Location: First Level; Mission City Ballroom B4-B5
Session Type: Keynote
Tuesday, Oct 1 | 9:45am
Attendee AM Break
Location: Second Level; 200 Meeting Rooms Pre Function
Session Type: Conference Break
Tuesday, Oct 1 | 10:00am
AI and the Mind: Unveiling the Cyber Threat Landscape of Tomorrow
Speaker: Allen Ohanian  (LA County DCFS)
Location: Second Level; Meeting Room 209
Session Type: Conference Track Session
Track: AI for IT Management
What’s the Path from Conversational AI to Generative AI?
Speaker: Derek Top  (Opus Research)
Location: Second Level; Meeting Room 203-204
Session Type: Conference Track Session
Track: AI for CX
Tuesday, Oct 1 | 11:00am
Key Issues in AI Governance
Speakers: Zeus Kerravala  (ZK Research), Melissa Swartz  (Swartz Consulting; Globaltech)
Location: Second Level; Meeting Room 209
Session Type: Conference Track Session
Track: AI for IT Management
The Top 5 Applications for CX, and Where They Deliver Value
Speakers: Mila D'Antonio  (Omdia), David Myron  (Omdia)
Location: Second Level; Meeting Room 203-204
Session Type: Conference Track Session
Track: AI for CX
Why AI Should Be Part of All Sales Organizations
Speaker: Robin Gareiss  (Metrigy)
Location: Second Level; Meeting Room 210
Session Type: Conference Track Session
Track: AI for Productivity
Tuesday, Oct 1 | 12:00pm
Attendee Lunch Sponsored by Cognigy
Location: First Level; Mission City Ballroom B4-B5
Session Type: Conference Lunch
Cognigy
Tuesday, Oct 1 | 12:10pm
Voice Bots: Tackle Interoperability Using Your Telecom Provider
Speaker: Marissa Brinkman  (Bandwidth)
Location: First Level; Mission City Ballroom B1-B3 THEATER
Session Type: Sponsored Session
Bandwidth
Tuesday, Oct 1 | 12:35pm
AI in Action: Transforming customer experience with AI-Powered Contact Center
Speaker: Shilpi Sneha  (Cisco)
Location: First Level; Mission City Ballroom B1-B3 THEATER
Session Type: Sponsored Session
Webex by Cisco
Tuesday, Oct 1 | 1:00pm
Aramark's AI-Powered Journey in Service Innovation, Hosted by Cognigy
Speaker: Kate Balliet  (Aramark)
Location: First Level; Mission City Ballroom B1-B3 THEATER
Session Type: Sponsored Session
Cognigy
Tuesday, Oct 1 | 1:30pm
DEEP DIVE: Building Your Strategic AI Roadmap
Speaker: Josh Streets  (Scoreboard Group Consulting)
Location: Second Level; Meeting Room 203-204
Session Type: Conference Track Session
Track: AI for CX
DEEP DIVE: Gen AI-based Personal Assistants: Straight Talk on Value & Use Cases
Speakers: Brent Kelly  (Omdia), Kevin Kieller  (EnableUC)
Location: Second Level; Meeting Room 210
Session Type: Conference Track Session
Track: AI for Productivity
DEEP DIVE: Is Your Data Ready for AI/ML?
Speaker: Joshua Powers  (Dev Technology Group)
Location: Second Level; Meeting Room 209
Session Type: Conference Track Session
Track: AI for IT Management
Tuesday, Oct 1 | 3:00pm
Attendee PM Break
Location: First Level; Mission City Ballroom PreFunction
Session Type: Conference Break
Tuesday, Oct 1 | 3:30pm
Walmart Keynote: Leading Through the AI Boom
Speaker: David Glick  (Walmart)
Location: First Level; Mission City Ballroom B4-B5
Session Type: Keynote
Tuesday, Oct 1 | 4:30pm
Networking Reception Sponsored by RingCentral
Location: First Level; Mission City Ballroom B1-B3
Session Type: Networking Hall Reception