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Enterprise Connect AI 2024 Schedule

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All Sessions Speakers

Workforce Engagement Management: Empowering Agents, Elevating CX

Edwin Margulies  (Chief Evangelist, Nextiva)
Location: First Level; Mission City Ballroom B1-B3 THEATER
Date: Monday, September 30
Time: 5:40 pm - 5:55 pm
Session Type: Sponsored Session
Vault Recording: TBD
Edwin Margulies
Nextiva

Join Nextiva's Chief Evangelist, Edwin Margulies, for an exclusive presentation on mastering the art of the agent experience. With over 45 years of expertise and 18 published books, Edwin shares practical steps and insightful strategies to empower front line employees for higher satisfaction for both agents and customers, ultimately driving operational efficiency and improving CX across all channels.