Speakers
Edwin Margulies, Chief Evangelist, Nextiva
Nextiva's Chief Evangelist, Edwin Margulies, is a serial entrepreneur who is passionate about customer experience (CX), usability, and human factors engineering. Over the course of 45 years, he has authored 18 books, many of which focus on customer satisfaction, including "Mastering the Customer Experience," "How to Audit and Benchmark Your Voice Response System," and the "Web Site Usability Almanac."