Enterprise Connect AI 2024 Schedule
The Top 5 Applications for CX, and Where They Deliver Value
Mila D'Antonio (Principal Analyst, Omdia)
David Myron (Principal Analyst, Omdia)
Location: Second Level; Meeting Room 203-204
Date: Tuesday, October 1
Time: 11:00 am - 11:45 am
Pass Type: Conference, Industry Conference - Get your pass now!
Session Type: Conference Track Session
Track: AI for CX
Vault Recording: TBD
The right AI capabilities can help CX professionals improve productivity, enhance customer and employee satisfaction, and drive sustainable growth. However, where are CX leaders deploying AI? Which AI solutions are the most valuable? Knowing the answers to these questions, and others, is essential to stay competitive in today's market.
Takeaways
This session will address key aspects of navigating AI solutions in the contact center:
- Understand AI's impact on CX and how AI is transforming the customer experience.
- Explore a diverse range of AI capabilities, including conversational AI, sentiment analysis, call summarization, and more.
- Discover the ROI delivered by AI applications.
- Understand the challenges and considerations involved in implementing AI solutions for CX.
- Learn actionable strategies for effectively implementing AI applications for CX.