Enterprise Connect AI 2024 Schedule
Voice Bots: Tackle Interoperability Using Your Telecom Provider
Marissa Brinkman (Sr. Solution Marketing Manager, Bandwidth)
Location: First Level; Mission City Ballroom B1-B3 THEATER
Date: Tuesday, October 1
Time: 12:10 pm - 12:25 pm
Pass Type: Conference, Industry Conference, Networking, Exhibitor Staff - Get your pass now!
Session Type: Sponsored Session
Vault Recording: TBD
Voice-enabled virtual agents can radically improve your contact center. But putting together the puzzle of interoperability between your CCaaS, AI of choice, and your telephony can be challenging. Common solutions like app marketplaces and on-premise configurations fall short compared to a newer option—integrating at the network level.
Large enterprises across the Global 2000 have discovered the value of integrating voice bots at the network level by leveraging their relationships with a telecom provider. This innovative approach allows for more flexibility in bot provider choice and can even save you time and money.
In this session, we’ll provide an overview of this new option, including:
- Introduction to voice-enabled virtual agents
- Interoperability challenges across diverse platforms
- Using your carrier as a key integration point
- Case study from a Fortune 100 financial institution