Enterprise Connect AI 2024 Schedule
Deloitte Keynote: The AI Advantage: Elevating Customer Interactions
Rohit Tandon (Managing Director, Deloitte)
Lauren Littlefield (Managing Director, Deloitte)
Vinita Kumar (Business Development, Deloitte)
Location: First Level; Mission City Ballroom B4-B5
Date: Wednesday, October 2
Time: 9:00 am - 9:45 am
Pass Type: Conference, Industry Conference - Get your pass now!
Session Type: Keynote
Vault Recording: TBD
Join this fireside chat-style discussion to understand:
- Reimagined customer journeys, enabled by AI
- Strategy and tactics to redesign service experiences for customers with queries, agents behind their desktops, and managers understanding their operations through metrics and measures
- What must be true for AI to advance the service experience
During this conversation, the speakers will probe conversational design and linguistics, technical considerations, and broader aspects of the customer experience operating model to achieve the return on AI investments in service centers.