Enterprise Connect AI 2024 Schedule
How Do I Make Strategic AI Investment Decisions Today?
Mitch Lieberman (Squad Leader, Fidelity Investments)
Location: Second Level; Meeting Room 203-204
Date: Wednesday, October 2
Time: 2:15 pm - 3:00 pm
Pass Type: Conference, Industry Conference - Get your pass now!
Session Type: Conference Track Session
Track: AI for CX
Vault Recording: TBD
No one wants to miss the boat on AI, but the current state of the technology and marketplace creates some basic conflicts with the way enterprises traditionally investigate, test, and implement technology. The risks you’re likely to be considering include:
- Do I need to prepare to build an AI infrastructure and also buy applications?
- Is it even possible to change my mind in a year, once I’ve committed to an AI strategy?
- Investments are large, so what is the business case?
- Is hedging my bets the right choice, or do I need to go all in?
- Dealing with the fact that technology buying decisions are cyclical and typically go for 3-5 years, but not all of them happen at the same time: CRM, Sales, Service, Contact Center, Productivity - all will have AI and an AI cost.
In this session, a seasoned IT leader will discuss the nagging questions that may threaten to freeze your enterprise in place when it comes to progress on AI.