Enterprise Connect AI 2024 Schedule
The AI Assessment: The Critical Path To Charting Your Organization's AI Delivery
Steve Leaden (President and Founder, Leaden Associates)
Location: Second Level; Meeting Room 209
Date: Wednesday, October 2
Time: 2:15 pm - 3:00 pm
Pass Type: Conference, Industry Conference - Get your pass now!
Session Type: Conference Track Session
Track: AI for IT Management
Vault Recording: TBD
Today we see all the hype around AI: Generative AI, AI bots, AI IVR, AI agent assist, AI sentiment, and so much more. AI is a megatrend, and the pressure is on to catch the wave before competitors do, and not be left behind. But how do you go about adopting AI?
This session will focus on the AI discovery/assessment process. It will focus on clients who want to leverage AI but don't really know how to go about determining those applications for their organization, creating a hard ROI around AI applications, and a road map towards successfully implementing AI. This leading independent industry Consultant will take you through the necessary steps for:- Identifying current processes and how AI can be leveraged in your environment
- Identifying AI use cases and AI applications for your organization
- Ensuring that the AI knowledge base used is accurate and avoids the potential for "hallucinations," or inaccurate results
- Creating a roadmap internally and associated short and longer term goals and costs
- Identifying ROI strategies to help leverage the investment in AI, including improved SLAs in the contact center, management of FTEs, and fulfillment of requests without human intervention
- Working on a strategy around Identifying meeting transcripts and summaries that are conceptually discoverable
You will take away a better understanding of AI and how to apply to your own organization.