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Enterprise Connect AI 2024 Schedule

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All Sessions Speakers

Transforming Contact Centers: The AI-Driven Customer Experience Revolution

Jim Palmer  (Chief AI Officer, Dialpad)
Location: First Level; Mission City Ballroom B1-B3 THEATER
Date: Wednesday, October 2
Time: 12:10 pm - 12:25 pm
Session Type: Sponsored Session
Vault Recording: TBD
Jim Palmer
Dialpad 

Join Dialpad's Chief Ai Officer as he delves into how AI is fundamentally reshaping the landscape of contact centers, driving a revolution in CX. He'll discuss the pivotal role of AI in automating routine tasks, enhancing agent performance, and delivering hyper-personalized interactions at scale. Attendees will learn how AI is not just improving efficiency but also transforming the way brands engage with customers, fostering deeper connections and loyalty. Join us to explore case studies, strategies, and the future impact of AI on the ever-evolving world of contact center CX.